Chat Support Executive
Job description
Job Description- Chat Support Executive
Chat Support
Role Overview
We are hiring Chat Support Executives to manage customer interactions through chat platforms. The role involves resolving customer queries efficiently while maintaining high standards of accuracy, professionalism, and customer satisfaction.
Key Responsibilities
- Handle customer queries via chat in a timely and professional manner
- Provide accurate information and resolve issues effectively
- Maintain quality standards, compliance, and customer satisfaction metrics
- Document interactions clearly and accurately
- Adhere to shift schedules, attendance, and company policies
Assessment & Skill Requirements
- Versant Score: Minimum 58
- Typing Speed: Minimum 30 WPM
- Typing Accuracy: 90% or above
- Strong written communication skills
- Basic computer knowledge and multitasking ability
Eligibility Criteria
- Education: Minimum 10+2 (Graduates are welcome)
- Experience: Freshers and experienced candidates can apply
- Age: Minimum 18 years
- Note: Candidates currently pursuing any course are not eligible
Work Schedule
- Working Days: 5 days a week
- Shift Duration: Rotational shifts of 10 hours
- Weekly Off: Rotational
- Leave Policy: No planned leaves allowed during the first 3 months
Compensation & Benefits
- Salary: 22500
- PLI: 2,240
- Operating Model: Work from Office
Additional Benefits
- Cab Facility: Available for female employees during night shifts (9:00 PM 6:00 AM)
Interested candidates can share resume on:
8968077703 or Peyush.peyush@teleperformance.comRole:
Customer ServiceIndustry Type:
BPM / BPODepartment:
Customer Success, Service & OperationsEmployment Type:
Full Time, PermanentRole Category:
Customer Success, Service & Operations – Other
EducationUG:
Graduation Not Required